Last Updated: 27/06/2026

This Privacy Policy explains how ZYNATY SOLUTION INDIA PRIVATE LIMITED (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you access or use our website.

By using our platform, you agree to the terms described in this policy.

1. Overview

We are committed to safeguarding your privacy and ensuring that your personal information is handled in a secure and transparent manner.

This policy applies to all users of our website and services.

2. Information We Collect

We collect different types of information to provide and improve our services:

A. Personal & Contact Data

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

B. Account Information

  • Username and login credentials (if account is created)

C. Order & Transaction Data

  • Purchase history

  • Order details

  • Payment confirmations

  • Warranty and service requests

D. Technical Data

  • IP address

  • Device type

  • Browser details

  • Website usage activity

  • Cookies and analytics information

E. Payment Information

  • Processed securely through third-party payment gateways

  • We do not store sensitive card or banking details

3. How We Use Your Data

Your information is used for:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order updates and notifications

  • Managing warranty-related queries and support requests

  • Improving website performance and services

  • Sending promotional offers (only with consent)

  • Fraud prevention and security monitoring

  • Legal and regulatory compliance

4. Consent

By using our website and providing your personal data, you explicitly consent to:

  • Collection and processing of your personal data for the purposes stated in this Policy

  • Sharing of data with trusted third-party service providers where necessary

  • Storage and processing of your data in India or other jurisdictions where our service providers operate

You may withdraw your consent at any time; however, certain services may become unavailable after withdrawal.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

  • Enhance website functionality

You may disable cookies through browser settings, but some website features may not function properly.

6. Data Sharing

We do not sell or rent your personal data.

However, limited information may be shared with trusted third parties such as:

  • Payment processors

  • Delivery and logistics partners

  • Website hosting and technical service providers

  • Marketing and communication service providers

  • Legal or regulatory authorities when required

All third parties are required to maintain confidentiality and data protection standards.

7. Data Retention

We retain personal data only for as long as necessary for business, legal, and operational purposes.

Retention Periods

Account Data: Stored while the account remains active

Order & Transaction Data: Retained as required under Indian tax and legal laws (including GST Act, 2017 and Income Tax Act, 1961)

Marketing Data: Retained until consent is withdrawn or unsubscribe request is made

Support & Grievance Data: Retained until resolution or as legally required

After retention periods end, data is securely deleted or anonymized.

8. Data Security

We use appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online system can guarantee 100% security.

9. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for data processing

  • Opt out of marketing communications

To exercise these rights, you may contact us using the details provided below.

10. Marketing Communication

You may receive promotional messages if you subscribe or register with us.

You can opt out anytime by:

  • Clicking the “unsubscribe” link in emails, or

  • Updating preferences in your account settings

11. Grievance Officer

In compliance with applicable IT rules, we have appointed a Grievance Officer to handle privacy-related concerns.

Grievance Officer Details

Name: Mohit Sharma

Email: grievance@zynatysolution.com

Phone: +91 7075915374

Address:

8th Floor, SY No. 1051/P & 1060, Flat No. 822-R7,
Rythubazar Road, Hyderabad,
Telangana – 500085, India

We aim to acknowledge complaints promptly and resolve them within 30 days.

12. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

13. External Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content, and users should review their policies separately.

14. Policy Updates

We may update this Privacy Policy from time to time.

All changes will be posted on this page with a revised “Last Updated” date.

Continued use of the website means acceptance of updated terms.

15. Contact Information

ZYNATY SOLUTION INDIA PRIVATE LIMITED

Email: info@zynatysolution.com

Phone: +91 7075915374

Address:

8th Floor, SY No. 1051/P & 1060, Flat No. 822-R7,
Rythubazar Road, Hyderabad,
Telangana – 500085, India