Last Updated: 27/06/2026

This Refund & Return Policy outlines the conditions under which products purchased from ZYNATY SOLUTION INDIA PRIVATE LIMITED may be returned, replaced, or refunded.

By placing an order on our website, you agree to this policy.

1. Return Eligibility

You may request a return only if:

  • The product delivered is defective or damaged

  • The wrong product has been delivered

  • The product is missing essential parts or accessories

  • The product does not match the description on the website

Return requests must be raised within 7 days of delivery.

2. Non-Returnable Products

Returns will not be accepted in the following cases:

  • Damage caused after delivery due to misuse or improper handling

  • Products without original packaging, accessories, or invoice

  • Software, digital products, or activation keys

  • Products marked as “Non-Returnable”

  • Physical damage reported after use or installation

3. Return Process

To initiate a return:

  • Contact our support team with order details

  • Provide images or videos showing the issue

  • Wait for approval from our team

Once approved, return instructions will be provided.

4. Product Inspection

All returned products are subject to inspection.

After verification:

  • Approved returns will be eligible for refund or replacement

  • Rejected returns may be sent back to the customer (if applicable)

5. Refund Policy

If a return is approved:

  • Refunds will be processed to the original payment method only

  • Refund processing time is typically 3-5 business days after approval

  • Bank or payment gateway delays may apply

Note: Shipping charges are non-refundable unless the issue is from our side.

6. Replacement Policy

In eligible cases, a replacement may be provided instead of a refund.

Replacement depends on product availability and successful inspection of returned items.

7. Order Cancellation

Orders can only be cancelled before shipment.

Once an order is shipped, cancellation is not possible.

Approved cancellations will be refunded within 3-5 business days.

8. Warranty

Some electronic products may include manufacturer warranty.

Warranty claims must be handled directly with the manufacturer or authorized service centers.

We do not provide independent warranty unless specified.

9. Return Shipping Charges

Return shipping rules:

  • If the product is defective or wrong → return shipping may be covered by us

  • In other cases → return shipping may be borne by the customer or deducted from refund

10. Fraud Prevention

We reserve the right to reject return/refund requests if:

  • Fraud or misuse is suspected

  • Product is returned in used or damaged condition

  • Required proof is not provided

11. Contact Information

ZYNATY SOLUTION INDIA PRIVATE LIMITED

Email: info@zynatysolution.com
Phone: +91 7075915374

Address:

8th Floor, SY No. 1051/P & 1060, Flat No. 822-R7,
Rythubazar Road, Hyderabad, Telangana – 500085, India