Privacy Policy

Last Updated: June 1, 2026

ZYNATY SOLUTION INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you provide while using our website, purchasing software products, accessing digital services, or interacting with our platform.

This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit zynatysolution.com (“Website”) or use any services offered by ZYNATY SOLUTION INDIA PRIVATE LIMITED.

By accessing or using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy is prepared in compliance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws and regulations.

1. Company Information

Legal Name: ZYNATY SOLUTION INDIA PRIVATE LIMITED

Website: zynatysolution.com

Business Type: Software Development, Software Licensing, Digital Products, SaaS Solutions, IT Services

Email: info@zynatysolution.com

Phone: +91 7075915374

Registered Address: Bihar, India

2. Legal Basis for Processing Personal Data

We process personal information on one or more of the following lawful grounds:

2.1 Consent

We may collect and process your information when you:

Register an account
Purchase software products or services
Subscribe to newsletters or updates
Contact us through forms or email
Request technical support
Participate in surveys, promotions, or events

You may withdraw your consent at any time by contacting us.

2.2 Performance of a Contract

Processing may be necessary to:

Deliver purchased software or digital products
Generate and manage software licenses
Provide technical assistance and customer support
Process subscriptions and renewals
Manage user accounts

2.3 Legal Obligations

We may process information to:

Comply with applicable tax and accounting laws
Respond to legal requests and government authorities
Prevent fraud and unlawful activities
Resolve disputes and enforce agreements

2.4 Legitimate Business Interests

We may process data for:

Website security and monitoring
Product development and improvements
Analytics and performance tracking
Business operations and administration

3. Information We Collect

3.1 Personal Information

We may collect:

Full name
Email address
Phone number
Billing address
Business or company information
Account login credentials

3.2 Payment Information

When making purchases, we may collect:

Payment transaction details
Billing information
Order history
Payment reference numbers

For security purposes, we do not store complete debit card, credit card, or banking credentials on our servers.

3.3 Software and License Information

To provide and secure our software products, we may collect:

License activation records
Product download history
Device identifiers
IP addresses
Usage statistics
Access logs

3.4 Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Referring URLs
Pages visited
Date and time of access

4. How We Use Your Information

4.1 Service Delivery

We use information to:

Create and manage user accounts
Process orders and payments
Deliver software products and licenses
Provide subscriptions and renewals
Verify transactions

4.2 Customer Support

Information may be used to:

Respond to inquiries
Troubleshoot technical issues
Provide assistance and support
Improve customer experience

4.3 Security and Fraud Prevention

We may use information to:

Detect unauthorized activity
Prevent fraudulent transactions
Protect user accounts
Secure our systems and intellectual property

4.4 Marketing and Communications

With your consent, we may send:

Product announcements
Service updates
Promotional offers
Newsletters
Important account notifications

You may unsubscribe from marketing communications at any time.

4.5 Analytics and Improvements

We may analyze information to:

Improve Website functionality
Enhance product performance
Understand customer preferences
Develop new products and services

5. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

We may share information with:

5.1 Payment Service Providers

Secure payment providers may process transactions on our behalf.

5.2 Service Providers

We may engage trusted third-party providers for:

Web hosting
Cloud storage
Email delivery
Security monitoring
Analytics services
Customer support tools

5.3 Legal Authorities

Information may be disclosed when required by law, court order, regulatory authority, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain login sessions
Improve Website functionality
Remember user preferences
Analyze Website traffic
Enhance user experience

You may disable cookies through your browser settings; however, some Website features may not function properly.

7. Data Security

We implement reasonable technical and organizational safeguards, including:

SSL encryption
Secure server infrastructure
Access controls
System monitoring
Security updates and patches

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain information only for as long as necessary to fulfill legal, operational, and business purposes.

Typical retention periods include:

Account Information: Up to 5 years after account closure
Transaction Records: Up to 8 years for tax and compliance purposes
License Records: Duration of the license plus up to 5 years
Customer Support Communications: Up to 3 years
Marketing Information: Until consent is withdrawn

Following the retention period, information may be securely deleted, anonymized, or archived where legally required.

9. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update incomplete information
Request deletion of personal data
Withdraw consent
Restrict or object to processing where permitted by law
Submit a complaint regarding data processing

To exercise any of these rights, please contact us using the details provided below.

10. Grievance Officer

In accordance with applicable laws, privacy concerns and complaints may be directed to:

Grievance Officer

Email: info@zynatysolution.com

We aim to acknowledge and respond to privacy-related concerns within a reasonable timeframe.

11. Third-Party Websites

Our Website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security measures of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

12. Children’s Privacy

Our Website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, appropriate steps will be taken to remove such information.

13. International Data Transfers

If our infrastructure, service providers, or business operations involve processing information outside India, we will take reasonable measures to ensure appropriate safeguards are in place to protect personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes are published constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:

ZYNATY SOLUTION INDIA PRIVATE LIMITED