Refund & Return Policy

Last Updated: June 1, 2026

This Refund & Return Policy applies to all purchases made through zynatysolution.com and any products or services offered by ZYNATY SOLUTION INDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).

Please read this policy carefully before making a purchase. By placing an order on our Website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Nature of Digital Products and Services

We primarily provide digital products and software-related services, including but not limited to:

• Software licenses

• Activation keys and serial codes

• SaaS subscriptions

• Digital downloads

• Software applications

• Cloud-based services

• IT solutions and consulting services

• Technical support services

Due to the digital and non-returnable nature of these products, special refund conditions apply.

2. No Physical Returns

As our products are delivered electronically and do not involve physical shipment, traditional product returns are not applicable.

Once a digital product has been:

• Delivered,

• Downloaded,

• Activated,

• Accessed,

• Licensed, or

• Made available through a customer account,

it generally cannot be returned.

3. Refund Eligibility

Refund requests may be reviewed and considered under the following circumstances:

3.1 Duplicate Transactions

You were accidentally charged multiple times for the same order or product.

3.2 Failed Product Delivery

You successfully completed payment but did not receive access to the purchased product due to a verified technical issue caused by our systems.

3.3 Invalid or Non-Functional License

The software license key, activation code, or digital product provided is proven to be invalid or unusable, and our support team is unable to resolve the issue.

3.4 Technical Defects

The purchased software contains significant defects that prevent its intended functionality and cannot be reasonably resolved through support or updates.

All refund requests are subject to verification and review by our team.

4. Non-Refundable Situations

Refunds will generally not be granted in the following situations:

• Change of mind after purchase

• Accidental purchases made by the customer

• Failure to read product descriptions

• Lack of technical knowledge

• Incompatibility with your hardware or software environment

• Failure to meet system requirements listed before purchase

• Issues caused by third-party software or services

• Incorrect information provided during purchase

• Failure to use the product correctly

• Violation of our Terms & Conditions or License Agreement

• Requests submitted after the allowed refund period

5. Subscription Services

For subscription-based services:

• Refunds are generally not available for partially used subscription periods.

• Cancellation of a subscription prevents future billing but does not automatically entitle the user to a refund for prior charges.

• Users remain responsible for cancelling subscriptions before renewal dates if they do not wish to continue.

6. Refund Request Procedure

To request a refund, you must:

1. Contact our support team within 5 days of the original purchase date.

2. Provide:

   • Order ID

   • Transaction details

   • Registered email address

   • Detailed reason for the refund request

3. Cooperate with any troubleshooting steps requested by our support team.

Refund requests should be submitted via:

Email: info@zynatysolution.com

Incomplete refund requests may require additional information before review.

7. Review and Approval Process

Each refund request is individually reviewed.

During the review process, we may:

• Verify transaction details

• Investigate activation records

• Review product usage information

• Request screenshots or supporting documentation

• Attempt technical troubleshooting

Submission of a refund request does not guarantee approval.

Refund approval remains at the sole discretion of ZYNATY SOLUTION INDIA PRIVATE LIMITED.

8. Refund Processing Time

If a refund is approved:

• Refunds are typically processed within 3 to 5 business days.

• Funds will be returned through the original payment method whenever possible.

• Additional processing time may be required by banks, payment gateways, or financial institutions.

We are not responsible for delays caused by third-party payment providers.

9. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers are encouraged to contact our support team directly.

Unjustified chargebacks may result in:

• Account suspension

• License termination

• Restriction of future purchases

• Legal action where appropriate

We reserve the right to provide transaction records and supporting evidence to payment providers during dispute investigations.

10. Fraud Prevention

To protect our customers and business, refund requests may be denied where there is evidence of:

• Fraudulent activity

• Abuse of refund policies

• Unauthorized payment usage

• Product misuse

• Multiple refund attempts for the same product

We reserve the right to permanently restrict access to our services in cases of abuse.

11. Exceptions

In exceptional situations, we may provide goodwill refunds, credits, or alternative solutions at our sole discretion.

Such exceptions do not create any obligation to provide refunds in future cases.

12. Changes to This Policy

We reserve the right to modify, update, or replace this Refund & Return Policy at any time.

Changes become effective immediately upon publication on our Website.

The updated version will always display the latest revision date.

13. Contact Information

For refund requests, billing inquiries, or payment-related concerns, please contact:

ZYNATY SOLUTION INDIA PRIVATE LIMITED

Website: zynatysolution.com

Address: 8th floor, SY No. 1051/P & 1060, Flat No. 822-R7,Rythubazar Road, Hyderabad, Telangana – 500085

Phone: +91 7075915374

Email: info@zynatysolution.com